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Telematics Canada Inc. is an authorized factory distributor for Huizhou Desay Intelligent Technology Co., Ltd. and Xi'an NovaStar Tech Co., Ltd..

With over 25 years of operation as a federally incorporated Canadian entity, we serve as the direct commercial link between the manufacturer and the North American market. We provide the legal standing for contracts, import logistics, and authorized warranty execution for both brands.

Huizhou Desay Intelligent Technology Co., Ltd. is a publicly traded corporation (Stock Code: 002920) with a market capitalization of 10 billion USD.

Founded in 1983, Desay is a diversified manufacturer of automotive electronics, advanced batteries, and industrial automation. The company has been a leader in the Optoelectronic LED sector since 2001.

Ranked #1 in Asia and #3 globally for the past decade, Desay exports 90% of its production worldwide. Operating from three industrial zones totaling 1.5 million square meters in Huizhou and Shenzhen, the company delivers tens of thousands of panels annually, renowned for superior industrial build quality.

Xi'an NovaStar Tech Co., Ltd. is the global leader in LED display control systems.

Founded in 2008 and headquartered in Xi'an, China, they hold over 1,000 patents and provide the synchronous and asynchronous processing architecture that dictates the industry standard. Operating 37 branches worldwide, they hold the proprietary intellectual property that governs commercial LED control systems.

Their hardware and software ecosystems, including point-to-point calibration and the VNNOX cloud platform, have provided the foundation for mission-critical displays for the Beijing and Rio Olympics, the FIFA World Cup, and major global broadcast events.

Telematics Canada Inc. leverages high-volume manufacturing relationships and a low corporate profile to provide aggressive pricing to a global network of professionals. Our primary clients are AV Consultants sourcing rental inventory, Architects and Designers integrating displays into structures, and commercial businesses executing self-managed installations with local trades.

We respect the commercial relationships of our partners. We serve as a silent supply chain link, ensuring that your project details and proprietary data remain strictly confidential.

With or without an NDA, we do not discuss your business outside of our relationship with you and our manufacturers. Which might explain our postings on X.

For clients unfamiliar with the fundamentals of setting up and configuring a Desay LED display, we provide comprehensive support and training.

Our partners at NovaStar are always keen to get on a Teams call with us to walk our clients through the most complex challenges or just the basic steps to connect and program the NovaStar ViPlex or NovaStar VMP software to perform with your system.

What do you need? And what do you want?

You need a high-performance, high-quality LED display at a price that meets your budget.

You want it delivered sooner, not later. You want the installation to go smooth and fast and deployed without headaches.

And you need your investment to be backed by a solid warranty from a world-class manufacturer with local support from a domestic distributor.

Which is exactly what we offer.

Desay Factory Warranty

Desay Corporation ("Desay") warrants that its Products will be free from defects in materials and workmanship for a period of two (2) years ("Warranty Period") from the original date of purchase and that any spare parts will be free from defects in materials and workmanship until the end of the Warranty Period or three (3) months from the date of which they have been incorporated into the Product, whichever is the later.

The Warranty Period may be extended to five (5) years for a fee at the time of ordering.

Huizhou Desay Intelligent Technology Co. Ltd
Desay 3rd Industry Park 516001, Chenjiang, Huizhou, China

Fine Print

Telematics and Desay reserve the right to change any specifications or pricing without prior notice.

Certifications may vary across regions. Confirm that all domestic requirements are met prior to placing an order.

NovaStar Factory Warranty

NovaStar provides a 3-year warranty and technical support on all eligible products purchased from an Authorized NovaStar Distributor.

Warranty Scope and Restrictions

The warranty covers products designed and certified for use in Canada, the United States, and certain other markets, when purchased through NovaStar's Authorized Distributors.

The warranty is non-transferable and does not cover products purchased through foreign or domestic online discount warehouses or other unauthorized resellers.

By purchasing from an Authorized NovaStar Distributor, you enjoy the peace of mind that comes with a comprehensive 3-year warranty, ensuring your investment is protected and supported by NovaStar's commitment to quality and customer satisfaction.

For more information, please refer to the solemn statement on the NovaStar website: https://www.novastar.tech/news-release/solemn-statement

Xi'an NovaStar Tech Co., Ltd.
Building 2, Nova Science and Technology Park, No. 1699 Yunshui 3rd Road, Xi'an, Shaanxi, China

Fine Print

Telematics and NovaStar reserve the right to change any specifications or pricing without prior notice.

Certifications may vary across regions. Confirm that all domestic requirements are met prior to placing an order.

When do you need it?

With few exceptions, every Desay Series display is custom-built for your specific project. This takes time, but the schedule is precise.

We design the display to match your exact installation parameters, generating schematics and wiring diagrams for your approval.

Manufacturing, performance testing, and packaging require three to four weeks. Freight adds one week by air or one month by sea. Also, China has a generous number of holidays throughout the year that can delay production scheddules.

With more than 20 years experience with this process, our advice is always the same: do not wait until the last minute before ordering.

So far, no one has taken our advice.

When will your new LED display be ready to meet your audience?

In a few cases, the matching number of panels meeting your exact specifications will be available for shipping to your location in the next week. But more likely than not, our first call will begin a process of determining the ideal Desay Series for your installation.

Design

We will exchange a number of emails and calls to review and fine tune your selection and provide quotes for the best value and performance to meet your expectations. This can take a few days or a few months, but we will accomodate what you need, when you need it.

As soon as you are generally settled on the width and height of your Desay LED display, our Team will create a detailed schematic of the panels in your configuration to share with your Architects, Engineers or Contractors for their review and approval.

Order and Payment

Telematics can provide your invoice for payment in USD and CAD funds. For larger builds, we can accept a deposit on order with the balance due on shipping.

Build

Your custom display will be built to your specifications within 35 to 40 days, and in some cases sooner than that. But keep in mind China enjoys a lot of national holidays (way more than Canada or the USA), and the factory will stop production throughout the year to enjoy time with their families. We will review the production schedule with you at the time you place your order.

Ship and Clear

Ocean freight to the West Cooast is typically 3 weeks from China. Allow an extra week for delivery and loading at the Port and the same at Long Beach or Vancouver. From there your shipment will be transported by rail and/or truck to your location.

Air freight is recommended for smaller orders and can ofter take less than a week to deliver to your door. Larger orders also ship by air, however the premium over Ocean is significant, so plan accordingly.

Install

Installation is generally a straightforward assembly of panels to a frame and cabling for power and data. We will provide assistance by phone or Teams if you encounter any issues.

Where is everyone?

Don't you hate trying to figure out where everyone you want to work with is located? Why is that ever even a question?

Telematics Canada has offices in Vancouver, BC and in Montreal, QC, Canada. Our full contact information is at the bottom of every page.

Desay Optoelectronics designs, develops, and manufactures the Desay Series in Huizhou City and Shenzhen, Guangdong Province, China.

Xi'an NovaStar Tech Co. designs and develops their control architecture at the Nova Science and Technology Park in Xi'an, Shaanxi Province, with additional direct sales and logistics operations in Shenzhen, Guangdong Province, China.

We look forward to hearing from you.

Why are we meeting like this?

Chances are you have followed a link to our site that started with a search for LED display systems or distributors, and some other terms that landed us on the front page.

We recently asked Gemini Deep Research: What is the current estimated number of LED display manufacturers in China?. Here is a snippet of that response:

Mapping the Specialized Manufacturing Tiers
I have successfully categorized the Chinese LED display industry into a defined hierarchy, identifying a core group of approximately 1,000 specialized manufacturers. While regional registries in hubs like Shenzhen often list over 10,000 LED-related entities, I've distinguished that the specialized display market consists of roughly 10-20 top-tier global leaders, followed by 100-200 mid-sized professional manufacturers, and a broader base of roughly 800 smaller assembly-focused shops. I’ve also clarified corporate structures, such as ROE Visual's position as a premium arm of a larger conglomerate and the specific optoelectronic focus of groups like Desay, to ensure the census reflects true full-service providers.

The number of choices in this industry is daunting. And only a handful of these manufacturers will be operating a decade from now.

With a market capitalization of 10 billion USD, Desay is one of those top-tier companies.

We look forward to hearing from you.

Well you certainly can, and many do.

Telematics has worked with Desay on a daily basis for many years. We have established a formal business relationship that is cemented with the trust of long-term friendships.

Every project carries the same weight, whether a few square meters or a few hundred. Every client is our shared responsibility.

For both Desay and NovaStar, any result that is less than perfect is just not acceptable. In our long experience working closely with these companies, we have never been neglected on a project or an issue. They always provide their full support.

Every now and then, we will answer a call from someone who has been orphaned by their manufacturer.

They are usually trying to meet a deadline, looking for support or a component that should have shipped but didn't, or have otherwise given up on having their issues resolved.

We are here to assist everyone.

How do we proceed?

Our first step should be an introduction to your Team, or at least those tasked with initiating the project.

We can do so with a spontaneous phone call or schedule a Teams or Zoom meeting if that is your preference.

We will need to know if this will be (✓) an indoor or outdoor LED display, (✓) how close your audience will be, if the display is (✓) a permanent or temporary installation, and (✓) how soon do you need your LED display up and running.

With this information, we can quickly generate an estimated price range for your consideration and go from there.

We look forward to your call.

Desay Warranty and Hardware Replacement

Initial diagnostics are routinely conducted via TeamViewer with further communications through Microsoft Teams to isolate and resolve operational faults, typically through software intervention.

Desay provides a standard 2-year factory warranty, extendable to 5 years at the time of purchase. The client is directed to ship any faulty components directly to the manufacturing facility in China where Desay executes the repair or provides a replacement and covers the return freight back to the sender.

In any LED display, the most frequently serviced component is the LED module.

Where possible, Desay factory technicians execute diode-level repairs rather than outright module replacement. This ensures the repaired module retains the exact color calibration and age degradation profile of its original production batch.

Clients must consult with Telematics prior to shipping to secure the correct Customs declarations and packaging protocols required to avoid transit damage and border delays and fees.

NovaStar Warranty and Technical Support

NovaStar provides a 3-year factory warranty on hardware procured through Telematics and all authorized NovaStar distributors.

Their dedicated remote engineering support members will successfully identify and correct the vast majority of processing or connectivity and compatibility issues.

This includes firmware patching and custom code solutions, routinely eliminating the need for physical hardware returns.